Arpel Security Canada and TELUS Security: FAQ
TELUS acquired Arpel Security Canada as part of our commitment to deliver safer, more connected homes, businesses and communities across Canada.
We intend to build on the trust that Arpel has established and offer the next level of value by leveraging our award winning wireless and fibre networks1 to further enhance your connected world today and in the future.
1 Fastest mobility network in Canada based on analysis by Ookla® of Speedtest Intelligence® data for Q3-Q4 in 2021. Fastest in North America based on Q3-Q4 2021. Ookla trademarks used under license and reprinted with permission. Fastest home internet based on a national average of the PCMag Speed Index that compares major Canadian ISPs using 78,301 tests conducted between April 1, 2020 and June 7, 2021. Reproduced with permission. © 2021 Ziff Davis, LLC. All Rights Reserved. A trademark of Ziff Davis, LLC. Used under license.
You will continue to be supported by Arpel as normal. Please continue to contact Arpel by calling 604-549-1001 for customer support.
Rest assured, Arpel and TELUS are committed to providing you with the same reliable service you currently enjoy.
In the coming months, you will receive more information from TELUS about what to expect as you are welcomed into the security family.
Arpel will continue to handle all customer support, billing, monitoring, servicing and scheduling for the time being. Please continue to contact Arpel by calling 604-549-1001 for customer support.
Arpel will continue to handle all customer billing and payment support for the time being. Please continue to contact Arpel by calling 604-549-1001 for customer support.
There will be no change to your price or services at this time.
In the future, there will be opportunities to bundle security with other TELUS services and to benefit from valuable, related offers from TELUS.
There will be no interruption to your Arpel service appointments.
You can continue to count on Arpel technicians to provide the same level of expertise and service.